The Master Sensei is responsible for delivering a world-class, raving fan experience for customers and team members alike. This role is key to fulfilling the promises we make at all levels of our organization. The candidate should have a strong desire to grow and progress along with the company, adding value and insight to the company’s future direction through process development. They must have the ability to stay calm in stressful situations while providing simple solutions to problems. The successful individual will realize that they must put the customer’s needs before their own. They must come across as highly competent to others and have great interpersonal skills. They must be able to develop a team of capable and empowered people and be known as a master delegator. They must commit to live and reflect the values of the organization.
The Assistant Sensei is responsible for providing support to the Freckle Farm team through organizing and scheduling tasks, thinking creatively and using problem solving skills to managing everyday store activities. You must show initiative and take responsibility for your own actions and be truthful in all interactions. This position will require that you have exceptional customer skills.
You will be responsible for training staff, answering questions from staff and customers, administering and updating store processes, resolving customer conflicts, overseeing the care of house plants and outdoor plants, assisting with team training meetings, working with the Master Sensei to facilitate Freckle Farm events, organizing staff to receive shipments, and mentoring and educating staff.